As part of a determined effort to boost customer experience (CX) that has been in place since 2019, the company now captures ...

Meta, like many tech companies, uses gig workers to review real user chats with its AI chatbot to improve the system.

Consistency of messaging is another foundational piece of a sound AI strategy. AI is just another tool. Do not default to thinking it will solve everything. People should always remain at the centre ...

Fix the fundamentals. Your customer experience is only as strong as its weakest point. Broken links define the brand more ...

From beige boxes to cultural icons, the history of computers shows what happens when design meets emerging tech. Robotics is ...

Learn more about Microsoft Copilot Studio and how it can transform your organization’s productivity with new features ...

Bridgewater Housing Association (BHA) has launched a new AI-powered chatbot designed to make it easier than ever for tenants, ...

These businesses prepare bagels with the same time-honoured methods as their better-known competitors. Their owners say they ...

It begins with the cart's tentative roll toward the self-checkout area, wheels squeaking a question nobody wants to answer.

The AI sector continues to redefine technological landscape, with second quarter of 2025 showcasing significant activity : CB ...

A 'beautiful' Birmingham restaurant provided a perfect response to a guest over a selfie. When the customer's friend brought ...

In response to growing complaints about rash driving, skipped bus stops and misbehaviour by Delhi Transport Corporation staff ...