As part of a determined effort to boost customer experience (CX) that has been in place since 2019, the company now captures ...

Meta, like many tech companies, uses gig workers to review real user chats with its AI chatbot to improve the system.

Bridgewater Housing Association (BHA) has launched a new AI-powered chatbot designed to make it easier than ever for tenants, ...

These businesses prepare bagels with the same time-honoured methods as their better-known competitors. Their owners say they ...

A 'beautiful' Birmingham restaurant provided a perfect response to a guest over a selfie. When the customer's friend brought ...

The video platform company delivered mixed Q2 results but raised guidance while betting big on "agentic AI" to transform ...

What makes this hoagie worth a road trip isn’t any secret ingredient or innovative technique – it’s the relentless pursuit of getting the basics exactly right, every single time. While the Italian ...