Aviva Canada is using short message service (SMS), or texting, to communicate with customers, a technology on which it was focusing before building mobile apps. “We are already texting to our ...

Real-time interaction management (RTIM) is reshaping the way brands think of customer journey orchestration. RTIM makes a previously unheard of level of real-time personalization possible.

"Interactions used to be dictated by the channels and the technology of the company, rather than the preferences of the customer," said Elizabeth Tobey, NICE head of marketing, Digital & AI.

RingCentral drills down the opportunities for AI to revamp customer interactions Ashee Pamma March 8, 2024 From L to R: Amir Hadeep and Kevin Krempulec with Jim Love (bottom) ...

Authenticx (or, AuthentiCX.com) is a Carmel, Indiana (Indianapolis area) based company founded in 2018 dedicated to improving how healthcare companies engage with customers. "Listening at Scale" ...

5. Make the whole experience memorable (delight me). Make the personalization feel magical to the customer. One interaction won’t be enough to discover what delights any individual customer.

Icon design occupies a pivotal role in human‐computer interaction, serving as the visual bridge between users and digital systems. In contemporary settings, the evolution of graphical icons ...