From a live Erica to an AI-driven Erica THE Bank of America (BOA) introduced Erica in 2018 as an AI-powered virtual assistant ...

The Turing Test is a concept introduced by British mathematician and computer scientist Alan Turing in his seminal 1950 paper ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Blueshift's Customer AI Agents help marketing teams launch more personalization experiments and auto-optimize to customer outcomes.

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience ...

Discover how top executives use precision gratitude to drive performance. Not vague praise, but a tactical leadership tool that gets results even from the most skeptical managers.

When companies are undergoing geographic expansion, how well they leverage e-commerce can significantly impact the success of their venture.

CEO Yogesh Gupta highlighted a strong start to fiscal 2025, with annualized recurring revenue (ARR) increasing 48% year-over-year in constant currency, driven by ShareFile's contribution. Revenue for ...

As generative AI reshapes consumer shopping habits, brands face a critical choice: adapt their digital experiences to ...

Ketan Mankikar, Vice President & Head of Marketing, Zuno General Insurance, on how the new-age digital insurer is reimagining and redefining insurance ...

We asked industry experts to share one mistake they made early on in trying to find customers and what they learned from it.

BigCommerce (Nasdaq: BIGC), a leading provider of open, composable commerce solutions for B2C and B2B brands and retailers, today announced its corporate partnership with the National Association of ...