Latest part of corporate evolution sees Avaya accelerate innovation-first ‘moonshot’ initiative into Infinity CX platform’s 2025 roadmap.

Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services in China, today announced that it is exploring the ...

Auto dealers today are under constant pressure to operate more efficiently, forecast more accurately, and make faster, ...

South African companies looking to take advantage of the potential of large language models need to understand the crucial ...

Lumel, the leading global provider of no-code integrated planning (EPM), reporting, and applications on Power BI and ...

We view Varonis Systems as a strong data security vendor in a tough competitive landscape. Its solutions revolve around data security, privacy, and compliance. While the firm’s history stretches back ...

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

Sarah has made two purchases from your online website. She’s accumulated 300 loyalty points and it’s her birthday next week. Last time she visited your store, ...

AI and ML projects will fail without good data because data is the foundation that enables these technologies to learn. Data ...

The AI revolution promised to make computing smarter and more efficient. But it also created algorithms with endless ...

Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

Responds quickly to recent changes: By focusing on the last N observations, a moving average makes the score highly sensitive to new behavior. If a normally low-risk customer suddenly starts making ...