The scammers reportedly can intercept phone calls to legitimate businesses and re-route them to fraudulent ones, according to ...

7Sigma Systems, the leading provider of solutions for ISPs and carriers, announced the release of its latest innovation: the ...

Q2 2025 Earnings Call Transcript March 20, 2025 Micron Technology, Inc. beats earnings expectations. Reported EPS is $1.56, ...

The Social Security Administration announced Tuesday it is eliminating the ability of people to file for claims by phone, ...

Tucked away in a modest Margate strip mall sits a culinary landmark that’s become Florida’s worst-kept secret. With each bite of their legendary cheesesteaks, Spanky’s transforms first-time visitors ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Agentic AI is ready to address customer concerns fast and effectively, solving customer issues and making the customer feel ...

The evolving CCaaS market is redefining customer interactions, demanding a strategic reimagining of engagement.

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

The Global Call Centre market is projected to grow significantly, from USD 37,411.0 Million in 2025 to USD 76,831.3 Million ...

Companies that focus on long-term partnerships instead of one-off transactions are better able to build a scalable revenue ...