Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

The evolving CCaaS market is redefining customer interactions, demanding a strategic reimagining of engagement.

As conversational AI becomes more pervasive, organizations face two challenges: to adopt these systems quickly and to ensure ...

Despite AI agents and chatbots increasingly becoming a part and parcel of customer service, they have yet to significantly ...

Indian consumers are not hesitant to act when faced with poor service: 89% said they would switch to another brand, and 84% ...

Up to 750 jobs are at risk at Santander bank under plans to close nearly a quarter of its high street branches. The high street lender has announced plans to close 95 of the bank's existing 444 UK ...

They are just three of the words to have been widely used over the past week as financial markets have reacted to global events. While the Trump trade war has dominated the movements, other ...

Hope Gas (Hope) provides gas services to approximately 125,000 residential, industrial, and commercial customers in 35 West Virginia counties. As part of an acquisition, Hope transitioned its legacy ...

UPS today announced fourth-quarter 2024 consolidated revenues of $25.3 billion, a 1.5% increase from the fourth quarter of 2023.