Because data fuels AI, the company also announced expansion of its Knowledge Graph with advancements to its Common Service Data Model (CSDM) to break down barriers among data sources for more ...

Workflow Data Fabric enables businesses to gain deeper insights through AI‑driven contextualization and decision intelligence while automating manual work and creating process efficiencies. New in the ...

This foundation - built on its Common Service Data Model (CSDM) and Configuration Management Database (CMDB) - lets ServiceNow function as the connective tissue between various enterprise systems.

Data foundation critical for AI At the core of ServiceNow's AI strategy is its Workflow Data Fabric, which the company has expanded with enhancements to its Common Service Data Model (CSDM). This ...

As part of the shift, ANZ implemented ServiceNow’s common service data model (CSDM) version five to boost workflow orchestration across multiple modules, including IRM, business continuity ...