Process mapping can help you integrate change management into your business strategy in several ways. First, it can help you align your process with your vision, mission, values, and objectives.

1. Navigating a constantly changing landscape Change initiatives rarely fail because of poor strategies, they fail because people are overlooked. Despite numerous studies showing a 70% failure rate in ...

1Data Assessment If your change management strategy is not yet informed by data, begin with a thorough data assessment. Evaluate what data you have, what you need, and how you can obtain it.

When it comes to establishing a smooth and influential change process, change management is a project management approach designed for that very purpose. This article defines change management, ...

Digital transformation is more than a buzzword; it signifies the profound shift that technology-driven change can make to the core of an organization. It involves leveraging technology to improve ...

Fundamentals of Change Management (QEP™) This course is a virtual instructor-led course that provides you with the fundamentals of key change management concepts and processes, evaluation types and ...

The nature of CX change or the form it takes is largely unpredictable. All CX initiatives tend to be a little different requiring tact and a willingness to explore the unknown with one thing in mind, ...