The FTC's scrapped rule, originally slated to take effect July 14, would have required companies to make cancellation as easy as sign-up. Its abrupt halt, blocked on procedural grounds, leaves ...

Though the rule is blocked, its ethos shouldn’t be, experts told CX Dive. Trapping consumers in subscriptions is detrimental to customers and brand reputation.

A “click-to-cancel” rule, which would have required businesses to make it easy for consumers to cancel unwanted subscriptions and memberships, has been blocked by a federal appeals court just days ...