That's because sentiment analysis capability has already been offered by third party providers like Lexalytics, Talkwalker and Repustate for a few years and a growing number of mainstream CRM ...

SugarCRM unveiled a new tool that the company believes can add "sentiment analysis" to the expanding suite of capabilities within SugarPredict AI. The tool will use natural language processing and ...

This is why we’re proud to be extending SugarPredict sentiment analysis to empower sales and service professionals on the customer front lines – where the battle for customer loyalty is waged on a ...

One of the key areas of natural language processing (NLP), a subset of artificial intelligence (AI) is sentiment analysis, the ability to understand emotional tones in speech and print. It is an ...

AI-powered sentiment analysis has the power to completely transform CRM. Imagine a customer service chatbot that can not only understand a customer’s query but also sense their emotional state.

Sentiment analysis is the latest in a series of AI-driven, marketing-centric improvements to SugarPredict. SugarCRM first released the software in January as a sales tool for SugarCRM’s Sugar ...

Similar to the way sentiment analysis sends alerts, solutions available and in development can track and aggregate various points of customer engagement data, deal velocity, and industry or company ...

Understanding customer sentiment is vital for businesses. AI-driven sentiment analysis tools help gauge customer sentiment in interactions, whether it's through email, chat, or social media.