The Cabinet Office and the Improvement and Development Agency are urging public bodies to identify ‘avoidable contact’ with customers. National Indicator 14 is one of the 198 indicators against which ...

There is a warning today that Government plans to use community matrons as a way to keep older people out of hospital may be based on misleading data. The warning, published in the British Medical ...

The Guide, which is produced by the Prime Minister’s Strategy Unit, explains what strategy is, how it works and how it differs in the public compared to the private sector. It was produced to help ...

Scottish style e-petitions should be used by all local authorities to engage people in local politics according to a report from the New Local Government Network. Its paper says allowing local people ...

Public sector organisations will have easier access to learning and development solutions after a new agreement was reached by OGC Buying Solutions. The Learning and Development and eLearning ...

Bob GarrattThis is a revised edition of a book published in 1986 that was one of the first to try to put learning ideas at the top of the management agenda. The author is a leading authority on the ...

Employers are reluctant to take on young people unless they have had some work experience. Currently, gaining work experience beyond two weeks can result in loss of benefit. Under the new scheme there ...

Local councils are to get stronger powers to scrutinise all local public services, including the possibility of compelling organisations to attend scrutiny meetings. A new Private Members Bill, which ...

A disagreement between Scottish local authorities and the country’s Qualifications Authority has become public with the councils announcing that they will seek another organisation to provide the ...

Technological equipment and systems, known as Telecare, whilst not a replacement for one-to-one contact, can provide support and independence for older people. It may help them feel safer and it may ...

Research published today shows volunteering can help to improve the health of people living with mental illness. An evaluation carried out by the Nottinghamshire Healthcare NHS Trust, which is working ...

Social networks enable citizens and communities to access social capital which in turn provides people with the resources to work together and tackle problems for themselves. Improving social outcomes ...