In contrast, a process-based approach would work with the client to diagram all the factors influencing the client’s experience of stress and worry.

A broken business process can cost your business time and money. But pinpointing exactly where a process breaks down — and where it can be improved — isn't an exact science.

At various stages of the process, you’ll need checkpoints with detailed requirements. At a minimum, you’ll need checkpoints at your phases, but you’ll also need others to define smaller steps.