The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – Unleashing the value of customer service – found that whilst virtual agents are ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of people frustrated.

The business relies heavily on its contact centers to deliver unmatched customer service, but following ... It connects Camping World customers with a virtual agent, enabling live agents to ...

Peak Bengaluru Moment - A Virtual Receptionist. Once I checked in, I realised the hotel had no staff except 2 security guards and 1-2 technicians. Everything was coordinated via trained ...

One area that may drastically improve consumers’ satisfaction with customer service: AI-powered bots that can act as a ...

CX Connect 2023 is a FREE virtual event from the team that brings you the CRM Evolution, SpeechTEK, and Smart Customer Service conferences, as well as CRM and Speech Technology magazines and ...