Technology Record13d
Future of customer service lies in striking the right balance between AI and human touch, finds Capgemini
The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...
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CX Connect 2023 is a FREE virtual event from the team that brings you the CRM Evolution, SpeechTEK, and Smart Customer Service conferences, as well as CRM and Speech Technology magazines and ...