The solution, powered by IBM Watson ® Assistant, seamlessly integrates ... back end that expanded the capabilities of virtual agents handling customer scenarios, improving live agent efficiency ...

Some things may include customer service, social media, writing, data entry, or even research. The following is a list of 21 ...

The healthcare industry is rapidly embracing virtual support, creating new opportunities for those who want to work remotely ...

Virtual assistants are remote professionals who offer various skills and services, from administrative tasks to specialized ...

Glia, the leader in customer interaction technology, today announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact center’s best agents would ...

Glia, the leader in customer interaction technology, today announced Glia Virtual Assistant (GVA) Learning 360, a ...

Azercell's Customer Support Center handled over 4 million inquiries across multiple communication channels, including phone ...

Global IT solution provider Cognizant this week unveiled a new generative AI-powered virtual assistant ... new ideas for helping deliver customer solutions. The assistant, called the Bluebolt ...

AI-powered customer engagement specialist AutoChat is to rebrand as Novaco AI to reflect its expansion beyond chat-based ...

Ecommerce and AI work hand in hand, changing the way we shop and how we interact with our clients. In this post, we look at how a smart tool like an AI ecommerce assistant can increase sales and ...