Using AI and machine learning (ML) in call center sentiment analysis is nothing new. This tech has been supporting sentiment analysis long before ChatGPT became a household name.

Sentiment analysis is analytical technique that uses statistics, natural language processing, and machine learning to determine the emotional meaning of communications. Companies use sentiment ...

Using machine learning, Text Analytics & Sentiment Analysis automatically analyzes open-ended feedback (such as survey comments) to reveal measurable, actionable insights. These new features include: ...

The researchers over at OpenAI were able to use a recurrent mLSTM character-level model trained on Amazon reviews to identify the sentiment of blocks of text. And perhaps more interestingly, the ...

AI and machine learning are reshaping how brands interact with their audiences and redefining campaign management, customer engagement and data-driven decision making. Newsletters Amazon Prime Day ...

Technology tools like this one aren't replacing humans' abilities but merely augmenting them. Instructors can incorporate the findings from sentiment analysis into their approaches without relying ...