Digital transformation is more than a buzzword; it signifies the profound shift that technology-driven change can make to the core of an organization. It involves leveraging technology to improve ...

A multinational telecommunications company in Europe standardized on BMC's Helix Chatbot to serve over 120,000 employees across all divisions with self-help articles and catalog items and support ...

Despite the widespread adoption of digital tools, many IT departments continue to struggle with inefficiencies caused by fragmented systems, manual workflows, and reactive processes; a core finding of ...

MBA specialisations in Business Analytics and Operations Management are two key pathways that help build these capabilities.

Accenture has agreed to acquire OnProcess Technology, a provider of supply chain managed services, to help organizations refine processes, improve the way inventory is managed and solve complex ...

The Philippines’ IT and Business Process Management (IT-BPM) sector has evolved from a voice-centric call center base into a hub for high-value services. With a strong shift toward finance, healthcare ...