Using machine learning, Text Analytics & Sentiment Analysis automatically analyzes open-ended feedback (such as survey comments) to reveal measurable, actionable insights. These new features include: ...

Rule-Based Sentiment Analysis. Rule-based sentiment analysis has been around since the early 2000s. This approach involves searching the text of customer interactions to identify words and phrases ...

Machine learning approaches to sentiment have become commonplace for interpreting intent in conversational interfaces and making mood-appropriate product recommendations, among other things.