Beyond simplistic sentiment charts, AI now dives into context, purpose and emotion to reveal what really drives customer opinions. The post How to use modern language models for enhanced sentiment ...

Artificial intelligence is accelerating at breakneck speed, with larger models dominating the scene—more parameters, more ...

Sentiment analysis tools use algorithms to evaluate the tone, language, and context of customer phone interactions. It’s offered as a standalone tool or as an add-on feature with premium call ...