Those who don't need a rep's help -- or those new to Samsung's devices -- however, can look at the app's troubleshooting FAQ and tips and tricks library instead.

SAMSUNG TV viewers have spotted hidden buttons that could be a lifesaver when you can’t find the remote. And if you’re especially prepared, there’s also a free remote replacement … ...

Hitting the 'Off' button on the remote throws the TV into a very strange state where it won't shut off and it won't leave HDMI mode.<BR><BR>I've done a bit of troubleshooting and the issue seems ...

Samsung says it plans to change this API to eliminate this vulnerability in a 2018 update. The company hasn’t given exact timing, but says the update will be released “as soon as technically ...