Key Points A cause-and-effect diagram is a visual tool for organizing possible causes of a problem. It allows users to determine if there are relationships between potential causes. It does not ...

Root cause analysis (RCA) is a way of identifying the underlying source of a process or product failure. As such, then the right solution can be identified. RCA can progress more quickly and ...

They talk tools, such as fishbone diagrams and the 5 Whys. They discuss the right and wrong mindsets for a successful root cause exercise, meaning that “if you've already made up your mind what the ...