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How to perform root cause analysis (RCA) What is needed is a process SREs, developers, and IT operational engineers can follow to perform RCA on issues that are harder to find. I propose four ...
The root cause analysis team can also ask themselves (based on their own experience) and stakeholders “why” or “so what” questions to identify causal factors.
The topic of databases in manufacturing has been quite active lately. Last week saw the release of GE Intelligent Platform’s combined Proficy Historian 5.0 and Historian Analyses software, and now ...
The root-cause analysis team should not include advocates or individuals reviewing their work. Nor should the team include anybody involved in the underlying misconduct (e.g., supervisors or ...
Reduced mean time to resolution (MTTR): By quickly identifying root causes and suggesting targeted solutions, these AI assistants can dramatically reduce the time it takes to resolve issues ...
Now in a more comprehensive Root Cause Analysis, CrowdStrike claimed the meltdown was caused by just one undetected sensor. It calls the bug “Channel 291 incident”.
It is the third question that can lead us to plausible cause analysis. Having done this exercise with many groups of leaders, I know there are at least 10 plausible reasons why people don’t ...