"Quality," as one research paper put it, "is what the customer says it is." Customer satisfaction correlates with profitability, with share price, with success. Now, to get all philosophical for a ...

"People don't choose based on objective quality anymore," says one marketing expert. In American marketing, NPS became an unstoppable craze. Other metrics followed: the Customer Satisfaction Score ...

Organizations can't make measurable progress on satisfaction or meet business goals by playing ... to practically use large volumes of data to actively improve the quality of customer interactions.

This year, NCQA ranked a record 1,051 plans on their quality of care, customer satisfaction, and commitment to improvement and disclosure of information. There were 507 plans for people who get ...

The J.D. Power Water Utility Residential Customer Satisfaction Study SM measures satisfaction with water utility companies in four U.S. regions: Northeast, Midwest, South and West and examines ...

Georgia Power was ranked number one for business customer satisfaction among large utilities in the South by J.D. Power in ...

allows the study to offer an unprecedented level of granularity of both service quality and customer retention. The study measures satisfaction with service at franchised dealer and aftermarket ...

Chick-fil-A is once again leading the pack in the fast food drive-thru wars, according to InTouch Insight’s annual drive-thru ...