EPC’s Thursday vote aims to expand a previously proposed plain-language policy by adding the formal training component and extending it to include more staff, including 311 employees, said Lukes.

Her biggest takeaway from the program? There is no right way to communicate in plain language. “You can’t just wave a wand and have plain language,” she says. “It really is a thought process that’s ...

Where appropriate, some practices that usually are features of an adversarial process have changed to enhance access to justice. One example of this is “active adjudication.” Over the past three years ...