Proposez une expérience de service transparente de bout en bout avec Dynamics 365 Customer Service, une solution omnicanale unique qui augmente la productivité des agents du service, optimise les ...

Dynamics 365 Customer Service allows third-party services to easily integrate and provide additional capabilities. Integration can be done in the following ways: Export: This allows third-party ...

Microsoft Dynamics 365 for Case Management is the recommended choice ... Case management represents a subset of the Customer Service application. A Customer Engagement license is required to ...

In today’s rapidly evolving retail landscape, businesses must adapt to meet the changing demands of their customers. With the ...

This topic introduces available web service APIs that you will use when you write programs for Dynamics 365 Customer Engagement (on-premises) and provides basic information to understand and compare ...