Vendors included in Gartner’s report need to sell and market products that include native functionality for IT incident management, problem management, change management, release governance ...

Find out how a cyberattack by Storm-2077 was halted faster because the Microsoft Incident Response team is both proactive and ...

If there’s one thing you can always count on in business, it’s that things will go wrong. How you deal with incidents can make a huge difference on how they impact your business and work environment.

Purdue University’s Integrated Emergency Management Plan (IEMP) uses a management system widely known as the Incident Command System (ICS). The ICS provides an organizational structure capable of ...

Ovations, together with Atlassian’s Jira Service Management, is enabling companies across industries to modernise their ITSM ...