Workforce optimization is another reason why businesses are increasingly deploying artificial intelligence (AI) and machine learning (ML). These advanced technologies can take on mundane, ...

This is the true definition of cyber workforce optimization and I believe it will be a top priority for businesses in 2022 and beyond. Editorial Standards Reprints & Permissions.

Overall, workforce optimization saves time for management–instead of putting out fires, they can focus on strategy, problem-solving, coaching, and agent development.

"For workforce development to proceed with maximum impact, the issues of employee training and optimization must proceed with an organizational viewpoint," adds Ron Kirscht, president, Donnelly Custom ...

As companies look to optimize costs and drive sustainable growth, CEOs must recognize that workforce optimization isn’t just an HR concern—it’s a strategic imperative that directly impacts ...

Workforce optimization, which grew out of workforce management, provides managers with information on what their agents and customers need, says Lisa Hager-Duncan, a customer service and support ...

Workforce Optimization capabilities have been enhanced and expanded to support workflows beyond ITSM and Customer Service Management into areas like HR Service Delivery.

The solution to this growing crisis is healthcare workforce optimization. Healthcare providers need to make the best and wisest use of the core and contingent staff that they already have.