Root Cause Analysis (RCA) is a collective term that describes a wide range of approaches used to investigate a problem and its causes. When we talk about a problem we often refer to its impact. We ...

Affinity diagrams are used to do a high-level organization of the ideas and the fishbone diagram is used to drill down and do root cause analysis. This is typically done in the Analyze phase of ...

Key Points A cause-and-effect diagram is a visual tool for organizing possible causes of a problem. It allows users to determine if there are relationships between potential causes. It does not reveal ...

How to Determine Root Cause Using a Fishbone Diagram. A fishbone diagram, also known as the Ishikawa digram after its inventor, is a visual representation of all causes that result in a particular ...

1. As shown in Figure 1 (and similar to the cause mapping tool earlier in this root cause analysis series), the problem statement is placed in a box on the far right.