Sentiment analysis is a technique used to figure out the emotional tone behind words. It tells you whether someone’s opinion is positive, negative, or neutral. Sentiment analysis helps machines sense ...

The Gist Emotion-driven insights. Multimodal analysis combines text, voice and visuals to offer a three-dimensional view of customer emotions. Proactive resolutions rise.

The Takeaway Humanizing AI with emotion detection and empathy isn’t about making machines "feel." It’s about making them understand us better—and respond in ways that improve our lives.

One way to achieve this is through social listening and, more specifically, sentiment analysis. In brief, sentiment analysis involves interpreting and classifying emotions within social media content.

Major trends in the forecast period include AI-enhanced customer journey mapping, real-time analytics for actionable insights, AI in email marketing optimization, emotion recognition and sentiment ...

AI in social science research, sentiment analysis AI, political leaning detection, chatbots understanding language, GPT-4 sarcasm detection, emotional intensity AI, AI mental health support ...