For example, the employees may require new skills on taking orders over the phone, web management, and logistics. All of this training needs to happen quickly.

Forbes contributors publish independent expert analyses and insights. I'm an organizational psychologist writing on future of work and HR. Learning and development represents billions of dollars ...

James McKenna is an award-winning educator, speaker, and consultant with more than 20 years of experience in learning design and development, inclusive practices, and teaching and training. He is ...