It works by applying advanced text analysis algorithms and machine learning (ML) models to scan through unstructured text data and determine whether the sentiment is positive, negative or neutral.

Sentiment analysis is analytical technique that uses statistics, natural language processing, and machine learning to determine the emotional meaning of communications. Companies use sentiment ...

Using AI and machine learning (ML) in call center sentiment analysis is nothing new. This tech has been supporting sentiment analysis long before ChatGPT became a household name.

AI and machine learning are reshaping how brands interact with their audiences and redefining campaign management, customer engagement and data-driven decision making.

VANCOUVER, British Columbia — Vision Critical today announced new product innovations and integrations with its Sparq® customer insight platform, designed to solicit actionable feedback that informs ...