The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

We also took into account each product’s limitations and the quality of customer service provided. When evaluating the best CRM software, we looked closely at each system’s features, such as lead ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

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Salesforce Essentials can help you organize your customer data, track sales, and support your customers from one centralized dashboard. You can also integrate it with other tools in your stack ...

d3sign / Getty Images Artificial intelligence (AI) tools promise many benefits for small businesses, including increased efficiency, cost savings, better customer service, and growth opportunities.

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...