A good customer relationship management system (CRMS) can do more than just keep your contact information up-to-date, says Simon Tomlinson, CEO of Burlington, Ont.-based BlueSun Inc. “At best, you ...

For example, it can get company leadership on the same page with business development, marketing, and sales regarding pursuit priorities. What kinds of projects are currently in the pipeline?

These new channels increased the importance CRM systems as sources of customer intelligence and reporting that could be used to do things such as predict churn, provide next-best-actions to ...

According to HTF Market Intelligence, the global customer relationship management system market was valued at $16.6 billion in 2020. By 2027, experts predict that number will grow to $19.35 ...

For example, if you want a real estate and property management CRM or a recruitment and staffing CRM, there is software on the market with unique features that support those business types.

AI-powered customer relationship management systems (CRMs) are creating a transformative shift for the sales industry, taking them from nice-to-have organizational tools to powerful growth and ...