AI-powered customer relationship management systems (CRMs) are creating a transformative shift for the sales industry, taking them from nice-to-have organizational tools to powerful growth and ...

Using Customer Relationship Management to Grow Your Business CRM software makes it easier for businesses to manage their customer base. This software aggregates information into one convenient ...

A good Customer Relationship Management (CRM) can help start-ups to achieve their Sales targets and scale the operations very efficiently. Early Start ...

Three new books examine, with varying approaches and degrees of success, the difficult but essential process of improving customer service. Stanley A. Brown’s Customer Relationship Management: A ...

On the outset, supply chain management (SCM) and customer relationship management (CRM) seem like two very different departments, but they actually rely on each other for success.

Customer relationship management processes empower businesses to analyze the specific needs of their customers. Also, companies can occasionally adjust the level of service offered to improve ...

He’s one of the pioneers of the CRM (Customer Relationship Management) software industry, having founded Goldmine in 1989 and selling it in 1999 for a reported $83 million.

The goal of this preface is to describe how the special section on customer relationship management (CRM) was developed. In May 2003, Richard Staelin, Executive Director of the Teradata Center for ...

The impact of customer relationship management (CRM) implementation on firm performance is an issue of considerable debate. This study examines the impact of CRM implementation on two metrics of firm ...

Integrating new ERP software with their Customer Relationship Management (CRM) system provides a number of time-saving and data-related benefits. The amount of value you are able to extract from ...