Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...

Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

In customer experience management, AI can play a valuable role ... teams with better planning tools and providing leaders with strategic insights. By automating these time-consuming tasks, AI ...

Business leaders often invest heavily in digital customer experience (CX)—optimizing websites, refining service interactions ...

This session takes the fundamentals of customer experiences and frames them in a strategic business context. Knowing your company, your customer and your competition is vital to experience-based ...

Companies that excel at customer experience make feedback a central part of their strategy. They set up rapid testing, iterate quickly, and give employees the authority to implement improvements.

IN today's fast-evolving digital environment, customer expectations are rising as fast as technological capabilities. Adobe, ...

From a live Erica to an AI-driven Erica THE Bank of America (BOA) introduced Erica in 2018 as an AI-powered virtual assistant ...

Closing the digital gap, often referred to as ‘digital transformation,’ is often the shortest path to realizing better ...

ZT Corporate, a private equity firm that specializes in healthcare and automotive investments, announced today several ...