Constructing a Cause-and-Effect Diagram. The fishbone has an ancillary benefit as well. Because people by nature often like to get right to determining what to do about a problem, ...

Key Points A cause-and-effect diagram is a visual tool for organizing possible causes of a problem. It allows users to determine if there are relationships between potential causes. It does not ...

But our experience of the problem—it’s impact—doesn’t really tell us why it’s happening—the cause. If we don’t know the cause, we won’t be able to prevent it from happening again. Investigating a ...