Adam Hayes, Ph.D., CFA, is a financial writer with 15+ years Wall Street experience as a derivatives trader. Besides his extensive derivative trading expertise, Adam is an expert in economics and ...

Reviewing a balanced scorecard as part of the strategic management process may reveal you're tracking the wrong things to really guide your company's future plans. For example, if your balanced ...

For example, you might set a target of 10% net profit growth, 15% return on investment, 90% customer retention rate, 5% defect rate, and 80% employee engagement.

Examples of metrics include production cycle time, quality control, operational efficiency and service delivery to ensure that internal operations are aligned with the company’s strategic goals.