Keyes discusses Compaq’s balanced scorecard and reengineering efforts as an example of how IT can contribute to improved internal processes: ...

Reviewing a balanced scorecard as part of the strategic management process may reveal you're tracking the wrong things to really guide your company's future plans. For example, if your balanced ...

Examples of metrics include production cycle time, quality control, operational efficiency and service delivery to ensure that internal operations are aligned with the company’s strategic goals.