Keyes discusses Compaq’s balanced scorecard and reengineering efforts as an example of how IT can contribute to improved internal processes: ...

Reviewing a balanced scorecard as part of the strategic management process may reveal you're tracking the wrong things to really guide your company's future plans. For example, if your balanced ...

Citation Kaplan, R. S. "How the Balanced Scorecard Complements the McKinsey 7-S Model." Strategy & Leadership 33, no. 3 (June 2005): 41–46.

Examples of metrics include production cycle time, quality control, operational efficiency and service delivery to ensure that internal operations are aligned with the company’s strategic goals.