HP, Customer Service

HP Axes Policy That Made People Wait 15 Minutes for All Customer Service Calls
Regardless of how busy HP's customer service line was, callers would be told HP was 'experiencing longer waiting times,' in a bid to push people toward HP's website and chatbot.
HP realizes that mandatory 15-minute support call wait times isn’t good support
Callers were then told to “please stay on the line” if they wanted to speak to a representative. The phone system was also set to remind customers of their other support options and to apologize for the long (HP-induced) wait times upon the fifth, 10th, and 13th minute of the call.
HP intentionally made each customer wait 15 minutes on support calls. Here's why
Hewlett-Packard intentionally made their customers wait for a minimum of 15 minutes on calls, according to a report by The Register.
HP intentionally made customers hold for 15 minutes for telephone customer service, then quickly canceled it due to backlash
After receiving backlash from internal and external sources, HP canceled its 15-minute hold policy, which was designed to encourage customers to use online channels.
HP ditches 15-minute wait time policy due to 'feedback'
It woz The Reg wot won it... or maybe just common sense prevailed among management HP today abruptly ditched the mandatory 15-minute wait time that it imposed on customers dialling up its telephone-based support team due to "initial feedback.
Inside the Humane acquisition: HP offers big raises to some, others immediately laid off
Hours after the acquisition was announced, several Humane employees received job offers. Others were not so lucky.
HP announces a security flaw (and fix) for many laser printers
You might want to update the firmware on your HP laser printer, pronto.
HP to Buy Parts of Humane, Maker of the Ai Pin, for $116 Million
Humane, which marketed its Ai Pin as the next big thing after smartphones, had raised $240 million from investors, including ...
Humane’s AI Pin is dead, as HP buys startup’s assets for $116M
Humane announced on Tuesday that most of its assets have been acquired by HP for $116 million. The hardware startup is ...
Preorder the HP Omen 45L Prebuilt Gaming PC Equipped with the RTX 5090 GPU
HP just added the option to add the GeForce RTX 5090 GPU as an upgrade to one of its flagship HP Omen 45L prebuilt gaming PCs and, fortunately, it is very reasonably priced for a prebuilt RTX 5090 ...
Humane is shutting down service for a beleaguered AI pin after sale to HP. Some buyers won't get a refund.
Humane said it will only offer refunds to customers whose AI Pins were "shipped on or after November 15th, 2024." ...
Humane is shutting down the AI Pin and selling its remnants to HP
HP is acquiring the Humane platform and team for $116 million. Humane is selling most of its company to HP for $116 million ...
CRN1d
How The CEOs Of AMD, HP, Lenovo And Acer Plan To Seize On AI In 2025
AMD CEO Lisa Su, HP CEO Enrique Lores, Lenovo CEO Yuanqing Yang and Acer CEO Jason Chen explain to CRN how their companies ...
HP scoops up AI wearable tech startup
HP is buying Humane, the maker of a screen-free AI pin that flopped, for a fraction of its previous $850 million valuation.
Score HP’s Sustainable Smart Printer for $125 Off Right Now
Right now, HP is offering $125 off the Smart Tank with that two-year supply of ink in the box. If you want to avoid stress on ...