A luxury hotel in Scotland has issued a “humble apology” to a family after denying them access to plug in a breathing device ...

Baby Charlie's parents were denied the use of a plug socket at the Duck Bay Hotel in Loch Lomond by staff despite baby ...

The family of baby Charlie slammed the Duck Bay Hotel in Scotland as an 'absolute embarrassment' after staff denied him use ...

Duck Bay Hotel said the incident involved a junior member of staff who "entirely misunderstood and misjudged a situation".

Duck Bay Marina Hotel, on the banks of Loch Lomond, issued an apology after facing a backlash online after staff refused to ...

TripAdvisor has suspended reviews for a Loch Lomond hotel after staff sparked outrage by refusing to help a terminally ill baby.

Three-month-old Charlie, who lives with a tracheostomy, was taken to Duck Bay Hotel and Restaurant in Loch Lomond yesterday while receiving end-of-life care at Robin House Childre ...

A luxury hotel has issued an apology after refusing to help a terminally ill baby at its premises. Duck Bay Hotel on the ...

The Loch Lomond hotel has issued a public apology after the family of three-month-old Charlie complained that staff had ...

A hotel on Loch Lomond has apologised after a terminally ill child was prevented from using a device to help him breathe on their premises ...