Polar Express UK

4.5/5
(270) · Attractions & activities in Northallerton, United Kingdom
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Do you believe? We do at the Wensleydale Railway and that is why we are proud to be hosting an exciting magical experience like no other. THE …

Reviews

Tripadvisor
4.5/5 · 270 reviews
Recent reviews
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Mar 7, 2025
I have very mixed feelings about this. It is defiantly not worth the money at all for what it is. It’s all money making. You arrive at the entrance where they let you into the main event area - the…Full review by samatlds
Dec 31, 2024
Brilliant day the train was brilliant the people who work on the train where brilliant seeing Santa was class well worth the moneyFull review by Jim B
Dec 23, 2024
Absolutely disgusting customer service! Reputable company?!? For the past 4 years we have visited, despite mixed experiences (the inability to coordinate buses so people arrive in time for the pre-s…Full review by Gemma F

Questions & answers

Q:
Are there toilets on board the train? An hour can be a long time for little ones!
A:
Yes there is toilets on train and the staff are always happy to help
Q:
With 6 and 8 year old, better to book a later time when already dark to enjoy atmosphere better or make no difference? …
Q:
With 6 and 8 year old, better to book a later time when already dark to enjoy atmosphere better or make no difference? We normally book early time slots for things with the kids. Thanks!
A:
I think it really is swings and roundabouts as to what time you book. We booked afternoon slot as we were on 2 hour journey home with a 6 year old. I think the atmosphere would …
A:
I think it really is swings and roundabouts as to what time you book. We booked afternoon slot as we were on 2 hour journey home with a 6 year old. I think the atmosphere would possibly be better later on but we got snow and countryside and woods looked great. Overall I would say - don’t worry about the time you book- you can’t miss cos it’s really good fun especially for kids the ages yours are
A:
Answer by Michael C · Nov 29, 2021
Q:
Other than the mug and bag, is there any real difference between standard seating and Premier?
A:
Have only done standard class which was a magical experience for the kids. My 6 year old grandson still talks about the the hot chocolate being the best he has ever had, even though it …
A:
Have only done standard class which was a magical experience for the kids. My 6 year old grandson still talks about the the hot chocolate being the best he has ever had, even though it was in a polystrene cup! Everyone gets in the same que to get on.
Q:
Has anyone forgot their tickets and been fine?
A:
Yes - we did!!! We had the confirmation email on a phone and showed it at the booking office and our tickets were re-issued without any problems.
A:
Answer by Linda F · Dec 21, 2019
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Frequently asked questions

Q:
How can I buy tickets?
A:
All tickets are sold online. You cannot order tickets via phone or in person at the railway. We accept all major credit and debit cards as payment and we...
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